The Building

Haven Court has been innovatively designed and purpose built to meet the need of older people in South Tyneside. The state of the art 2 storey building incorporates current research into the design. The residential area includes 80 spacious en-suite rooms and spacious living accommodation comprising of several smaller lounges and dining areas.

Haven Court is decorated to the highest standard throughout with bespoke elements which are fitting for this unique environment. All of the facilities you might expect and some you might not, such as plasma televisions in the lounges and all the bedrooms, direct dial telephones to every room and unlimited WiFi access. In our reception area we also have a beauty salon, shop and cafe.

The building also host daycare and a range of other health and social care services which will enhance the experience for clients.


Haven Court is located at Harton Lane, South Shields in close proximity to the District Hospital. This provides excellent transport links. Haven Court, Mcanany Avenue, South Shields, NE34
Residential and Nursing Care

Residential Care is for those who may need some help with daily activities such as eating, washing, dressing and getting around, or for those who need a more supportive environment if they're more frail. Residential care may also be suitable for those living with dementia.

Nursing care offers a higher level of 24 hour care and support. Service Users may have a certain physical condition or difficulties. This could include those with long-term conditions, Nursing care is provided by dedicated, qualified nurses and the supporting care team

Dementia Care

We recognise the needs of our service users with dementia, not only by providing a dementia friendly environment; based on current best evidence, but also by ensuring our staff truly understand how their role can enrich the lives of people with dementia and their relatives and carers. We understand the need for a calm environment and the vital role our activities coordinator will have in ensuring things like music therapy, sensory stimulation and activities are part of everyday life.


Reablement or Rehabilitation is a way of helping people regain their independence by giving them the chance to relearn some of the skills for daily living that may have been lost as a result of illness, accident or disability. This is mainly used after a hospital admission.

Reablement aims to support people to achieve the highest possible quality of life. It often requires a team of people including nurses and carers, physiotherapists, occupational therapists and speech therapists working together with the individual and their family.

Respite and Short Stay

Respite care provides 24 hour residential or nursing care on a short term basis. This type of care provides recuperation, companionship and respite for family carers. Regular periods of respite care can support people to remain in their own homes. This break provides benefits for service users and their families.

Information and Advice

Those visiting the haven court will receive a warm and personal welcome from a front of house receptionist. Once inside we will ensure that information and advice services are readily available. We employ a Coordinator to work with other partners and providers to ensure the universal services run smoothly.


Day care services provide support for people who are in their own homes, but who may need some practical support and personal care during the day. It is also available to people who might feel alone and isolated at home.

The benefits of day care include companionship, exercise, practical help and a wide range of activities to try. The aim of day care is to support peoples independence.


Telecare is the term for offering remote care of elderly and physically less able people, providing the care and reassurance needed to allow them to remain living in their own homes. The use of sensors may be part of a package which can provide support for people with illnesses such as dementia, or people at risk of falling.

Most telecare mitigates harm by reacting to untoward events and raising a help response quickly. Some telecare, such as safety confirmation and lifestyle monitoring have a preventive function in that a deterioration in the telecare user's wellbeing can be spotted at an early stage.


Food / Dining

We recognise the importance of good food, not just as fuel but as something to be enjoyed with friends and family. At Haven Court the dining experience is focused around service users.

Each day trained Chefs prepare meals using fresh ingredients locally sourced through high quality food suppliers. All meals are planned in advance and will address any nutritional needs and specific dietary requirements.Our menus are rotated every three weeks, a choice is available at each mealtime. Feedback from our resident will inform how any changes to the menu . Our menus offer many traditional meals, but there will be opportunity to sample new dishes.


Recreational activities are important to our residents, for this reason we offer a number of daytime and evening activities, including musical entertainment, outings and dining out, as well as a range of in-house activities. You can get involved as much as you like but we are sure there is something for everyone.All residents are given the opportunity to tell the Activities Co-Ordinator about their hobbies and interests as soon as they come into the home.

The activities aim to support individuals, their families and friends and carers in participating in social and leisure activities of their own choice

Accessing our services

You can access many services such as our café and shop, group activities, information and advice, telecare demonstrations, and IT support just by popping in and talking to us.

For other services in Haven Court you will need to have a Social Care Assessment to identify your care and support needs.

a) People referred for any of the bed based services in Haven Court must:

  • Be over the age of 18
  • Be Ordinarily Resident in South Tyneside
  • Have needs identified from Social Care Assessment”